Return & Refund Policy

If requested by the customer, Fertilisers Online/Fertilisers Direct will refund the amount of the purchase price for products that are not delivered to the Delivery Point within 5 business days after the order is placed. Fertilisers Online/Fertilisers Direct will refund the amount of the purchase price for products to the customer if the products do not match their description on this website, and the customer returns the products undamaged and in their original container together with the delivery docket to Fertilisers Online/Fertilisers Direct. In the event that the customer orders products which Fertilisers Online/Fertilisers Direct is unable to supply, the liability of Fertilisers Online/Fertilisers Direct to the customer is limited to refunding the purchase price for the products to the customer.

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