Terms & Conditions

Terminology

“We”, “us” and “our” is understood as the company Enbio Pty Ltd (trading names Fertilisers Online and Fertilisers Direct, ABN 23 122 980 554), located in Canning Vale, WA 6155.

“The website” is defined as www.fertilisersonline.com.au, www.fertilizersonline.com.au and www.fertilisersdirect.com.au

"You" is defined as the user of the site and customer of Fertilisers Online.

"Products" mean goods ordered through this website.

"Delivery Point" means a point of delivery specified by you.

"Order" means an order to purchase goods from Fertilisers Online/ Fertilisers Direct submitted by you.

Along with the purchase order, these Terms and Conditions form a contract between Fertilisers Online/Fertilisers Direct and a customer. This contract may not be changed unless Fertilisers Online/Fertilisers Direct  consents to any change in writing.

Amendments to terms and conditions

We reserve the right to amend these terms and conditions from time to time. Amendments will be effective immediately upon notification on this website. Your continued use of the website following such notification will represent an agreement by you to be bound by the terms and conditions as amended.

Customer Application

You must complete an online customer application form before placing the first order. You should warrant that all information and data provided in the customer application is accurate, complete, and kept up to date at all times.

You should take responsibility for the safekeeping of the username and password. Should the username and password be used by an unauthorised person then you should accept liabilities and agree to release and indemnify us in relation to any liability arising out of the unauthorised use of the customer’s user name and/or password.

Ordering

You must be at least 18 years old to place any orders with the website. By placing an order, agreeing to the Terms and Conditions, and creating a contract with us, you confirm that you are at least eighteen years of age. If Fertilisers Online suffers any loss, financial or otherwise, because you are less than 18 and you placed an order with us, Fertilisers Online may, in its discretion, pursue compensation for such a loss from your adult parent(s) or legal guardian(s) because you attempted to engage in a transaction with Fertilisers Online.

You may offer to purchase goods described in the Product List subject to these terms and conditions by submitting an order as set out in this website.

 Your order must contain your name, Delivery Address, email address, credit card details and any other ordering information specified on this website.

 You will enter an order in the manner described on the website by selecting products of not less than the minimum order value prescribed on the website and pressing the "Submit Order" button. Orders will be deemed to have been received at the time of successful transmission of the Order by you to us.

The minimum purchase amount for each order is $20.00 excluding the Delivery Fee.

 Non Availability of Goods

 We give no undertaking as to the availability of products advertised on this website. Where an item is out of stock you will not be charged for that item and we will have no liability to you for failure to deliver that item.

Pricing

 Prices in the Product List are given in Australian dollars (AUD) inclusive of goods and services tax (GST).

Payment

You must pay the fees and charges online using the online payment methods: Visa, MasterCard, direct bank transfer, cheque and cash. For the direct bank transfer, please contact us, and we will provide details of the bank account. The products will be delivered after funds are received and cleared.

If we are unable to successfully process your credit card payment for your order that is accepted by us, then we may notify you of dishonour and cancel your order.

You must not pay, or attempt to pay, for products through any fraudulent or unlawful means.

We will provide you with a receipt at time of delivery which specifies the total fees and charges for the products in the order and the out of stock products including the dollar value refunded to your card of purchase.

 Only the rightful owner of the credit card being used for payment may purchase goods. By offering payment by provision of a credit card number you warrant that you are an authorised user of the credit card. If a credit card payment is subsequently dishonoured for any reason you will remain liable for the payment of the price of the goods.

 The goods are offered for sale only to persons who can make legally binding contracts.

Delivery

Fertilisers Online delivers to the Perth Metro Area only within 2-5 days after purchasing online depending on Area.  Delivery rates are based on your order and location. We can deliver to street address only. We will email one day prior delivery with an estimated time of 4h window (e.g., 10am-2 pm or 2 pm-6pm).

Shipping interstate or outside Perth Metro suburbs  is provided by AusPost (for orders under 5kg: 2-7 working days) and a Road Courier (2-3 weeks). 

Express postage is available on request.

Orders that are placed on weekends (Saturday and Sunday) or any publicly-recognized holidays will not be processed until the following business day. Our business days are defined as Monday through Friday with the exception of publicly-recognized holidays, although delivery works during all days of theek.

We do not deliver or ship to PO Boxes.

If the premises are unattended at the time of delivery, orders will be placed in a preferred location as indicated during ordering. It will be deemed as delivered.

Order Changes and Cancellations

Fertilisers Online strongly urges you to please choose carefully and only place your order when you are completely ready. Once an order has been put through, Fertilisers Online will charge a fee of $15 per change or amendment to the order (including address changes and product changes) or for the cancellation of the order under all circumstances.

Risk & Title in the Products

 Title in the products does not pass to you until payment has been received, or the goods have been delivered, whichever is the last to occur.

 Risk of theft or other loss or damage to the products passes to you upon delivery to your nominated Delivery Address.

 If the products purchased are recalled by the manufacturer for whatever reason then provided the product is returned in its original packaging then credit will be applied to your next order. Should you decide not to place another order then a refund will be provided within 7 days of you making such a request.

 Should you not be satisfied with the quality of the goods supplied then you may call us so that we can assess your grounds for dissatisfaction. If we agree that the goods are unsatisfactory then credit will be applied to your next order. Should you decide not to place another order then a refund will be provided within 7 days of you making such a request.

Refund

If requested by the customer, Fertilisers Online will refund the amount of the purchase price for products that are not delivered to the Delivery Point within 5 business days after the order is placed.

Fertilisers Online will refund the amount of the purchase price for products to the customer if the products do not match their description on this website, and the customer returns the products undamaged and in their original container together with the delivery docket to Fertilisers Online.

In the event that the customer orders products which Fertilisers Online is unable to supply, the liability of Fertilisers Online to the customer is limited to refunding the purchase price for the products to the customer.

No Warranty about Product Specifications

 We do not warrant the accuracy of any of the information contained within the Product List nor on the labels on products delivered. It is the manufacturer's responsibility to ensure that the information is correct.

 We recommend that you read the labels on goods supplied carefully before they are used.

Disclaimer

We do not accept responsibility for any loss, injury, or damage of any kind whatsoever including (but without limiting the generality of the foregoing) consequential loss of any kind, including through negligence or wilful default, which the customer may directly or indirectly suffer in connection with the purchase of products or other use of this website or any linked website, nor do we accept any responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through this website.

 To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is hereby excluded. Where legislation implies any condition or warranty, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability will be limited for a breach of that condition or warranty to one or more of the following: (a) if the breach relates to goods, (i) the replacement of the goods or the supply of equivalent goods, (ii) the repair of such goods, (iii) the payment of the cost of replacing the goods or of acquiring equivalent goods or (iv) the payment of the cost of having the goods repaired; and (b) if the breach relates to services, (i) the supplying of the services again or (ii) the payment of the cost of having the services supplied again.

 Except in relation to liability for personal injury (including sickness and death), and except as otherwise stipulated in these terms and conditions, we will not accept liability to you in respect of any loss or damage (including indirect, special, or consequential loss or damage) which may be suffered or incurred by you or which may arise directly or indirectly in respect of goods or services supplied pursuant to an order placed on this website or in respect of any failure or omission on our part to comply with our obligations as set out in these terms and conditions.

Specific warnings

You must ensure that your access to this website is not illegal or prohibited by laws which apply to you.

 You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the removal of doubt, we do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this website or any linked website.

 Whilst we have no reason to believe that any information contained on this website is inaccurate, we do not warrant the accuracy, adequacy or completeness of such information, nor do we undertake to keep this website updated. We do not accept responsibility for loss suffered as a result of reliance by you upon the accuracy or currency of information contained on this website.

 Responsibility for the content of advertisements appearing on this website (including hyperlinks to advertisers' own websites) rests solely with the advertisers. The placement of such advertisements does not constitute a recommendation or endorsement by us of the advertisers' products and each advertiser is solely responsible for any representations made in connection with its advertisement.

 We make no warranty that goods acquired from us over this website will meet your requirements.

Copyright

Copyright in this website (including but not limited to text, user interfaces, photographs, trademarks, graphics, logos, icons, design, structure) is owned or licensed by us. Other than for the purposes of, and subject to the conditions prescribed under the Copyright Act 1968 and similar legislation which applies in your location, and except as expressly authorised by these terms and conditions, you may not in any form or by any means:

adapt, reproduce, store, distribute, print, display, perform, publish or create derivative works from any part of this website.

No content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way to any other computer, server, Website or other medium for publication or distribution or for any commercial enterprise, without Fertilisers Online’s prior written consent.

Privacy policy

Privacy

Fertilisers Online is committed to supporting the 'National Privacy Principles for the Fair Handling of Personal Information' (http://www.privacy.gov.au/).

What personal information do we collect and store?

The personal information which we collect is needed for providing services to you, such as your name, address, telephone number or e-mail address. Privacy law requires us to collect personal information about you only from you if it is reasonable and practical to do so.

Fertilisers Online takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We also take measures to destroy or permanently de-identify personal information when it is no longer required.

We may also use your personal information in other ways to provide you with superior service. This may include using your personal information to advise you of new products and services. You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal details.

If you need to update your information (eg. if you change your address), please contact us so we can make the change.

We may utilise "cookies" which enable us to monitor traffic patterns and to serve you more efficiently if you revisit the site. A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.

 We will not sell or otherwise provide your personal information to a third party, or make any other use of your personal information, for any purpose which is not incidental to your use of this website. For the removal of doubt, personal information will not be used for any purpose which a reasonable person in your position would not expect.

Security of information

Unfortunately, no data transmission over the internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.

When purchasing from Fertilisers Online, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard.

 

General

We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstance beyond our reasonable control.

 If we waive any rights available to us under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

 If any of these terms and conditions is held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.

Missing or Damaged Products

If there is a product which is missing or is damaged in your order it is your responsibility to contact Fertilisers Online within 48hrs of delivery to inform us of this. If this is not done within this time limit no credit will be given at all. If you have contacted Fertilisers Online within this time period it is still up to the discretion whether it will issue a credit.

 

 

 

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